Keep Your Termite Protection Active
Your home is one of your largest investments. Renewing your Diligent termite agreement on time helps maintain the inspection, treatment, and warranty benefits described in your plan. It also helps prevent an avoidable lapse that could change your eligibility or require a new evaluation.
Coverage is determined by your written agreement. Review the covered termite species, inspection requirements, retreatment terms, repair provisions, exclusions, limits, renewal deadline, and customer responsibilities before renewing.
Should I Renew My Termite Warranty?
Maintaining an active agreement can provide continuity and a clear process if termite activity is found. It also keeps your service history with Diligent in one place, which can make future inspections and treatment decisions easier to manage.
How Annual Termite Renewal Works
1. Review your renewal notice
Confirm the property, plan, renewal deadline, amount due, covered organisms, and any inspection or access requirements.
2. Complete the required renewal action
Use the approved customer portal, form, telephone number, or payment method.
3. Schedule or complete the inspection
If an inspection is required, provide access to the areas identified in your agreement and report any signs of suspected activity or recent property changes.
4. Keep your records
Save the renewed agreement, payment confirmation, inspection report, service notes, and any recommendations provided for the property.
Why Uninterrupted Coverage Matters
If an agreement expires, the protections and services connected to that agreement may end. Reinstatement may require an inspection, treatment, new agreement, additional cost, or different terms. The outcome depends on Diligent’s current policies and the condition of the property.
Prepare for Your Annual Termite Inspection
- Make relevant areas accessible, including locations where activity or moisture has been observed
- Share photographs, samples, dates, or service records connected to suspected termite activity
- Report plumbing leaks, roof leaks, drainage issues, renovations, additions, and new slab penetrations
- Avoid disturbing mud tubes, discarded wings, damaged wood, or other evidence before the inspection
- Review the inspector’s findings, recommended corrections, and any follow-up service requirements
Review Diligent’s Termite Infestation Probability Zones Map
Steps You Can Take to Reduce Termite Risk
Remember to maintain your termite contract and renew it annually without interruptions, which includes annual termite inspection.- Keep the roof in good repair and stop leaks promptly.
- Keep irrigation away from siding and the foundation.
- Do not pile firewood or scrap lumber against the house or inside the garage.
- Keep mulch and landscaping from covering siding, slab edges, or inspection areas.
- Channel air-conditioning condensate and other drainage away from the house.
- Maintain gutters and downspouts so rainwater drains away from the foundation.
These maintenance steps can reduce conducive conditions, but they do not replace a professional inspection or the services required by your agreement.
Review What Your Agreement Covers
- The termite species or wood-destroying organisms named in the agreement
- Inspection, monitoring, or customer reporting requirements
- Retreatment responsibilities and any associated cost
- Structural repair provisions, limits, deductibles, and exclusions
- Detached structures, additions, renovations, or other property areas included or excluded
- Renewal, transfer, cancellation, claim, and access requirements
A termite agreement is not the same as a homeowners insurance policy. Customers should rely on the signed agreement and contact Diligent when a term is unclear.
Frequently Asked Questions
1What happens if I miss my termite renewal deadline?
Your coverage may lapse. Contact Diligent promptly to ask whether renewal or reinstatement is available and whether an inspection, treatment, fee, or new agreement is required.
2Is an annual termite inspection included with renewal?
Inspection requirements vary by agreement. Review your renewal notice and written plan, then confirm scheduling requirements with Diligent.
3Does renewal cover every type of termite?
Not automatically. The covered organisms must be identified in the written agreement. Confirm drywood, subterranean, Formosan, and any other species separately.
4Does the warranty include structural repairs?
Repair coverage, limits, exclusions, and customer responsibilities vary. Review the agreement instead of assuming that renewal includes unlimited repairs.
5Can I renew after buying a home with Diligent protection?
Transfer or renewal eligibility depends on the existing agreement, closing date, service history, property condition, and Diligent’s current requirements.
6What should I do if I see signs of termites before my inspection?
Preserve a sample or photograph when possible, avoid disturbing the evidence, and contact Diligent. Do not wait for the routine inspection if you suspect active termites.
Renew or Ask About Your Coverage
Renew your agreement before the deadline shown on your notice. If you have questions about the property, inspection, payment, or plan terms, contact Diligent customer care before taking action.
Renew Your Agreement Contact Customer Care Current Customers: Access Your Account
If you have any questions about your property’s termite protection, please call our customer care at 1-800-487-8190 or email us at [email protected].
